Flying Dolphins Adventure Service ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or website, in accordance with Japan's Act on the Protection of Personal Information.

1. Information We Collect

We may collect the following types of personal information when you make a booking, contact us, or participate in our tours:

• Personal Identifiers: Your name, age, and gender.
• Contact Information: Your address, phone number, and email address.
• Booking Information: Tour details, dates, number of participants, and any special requests or medical information relevant to participation.
• Payment Information: Information required to process payments for our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your bookings, manage your tour, and process payments.
• To communicate with you about your booking, including sending confirmations, reminders, and important tour information.
• To provide customer support and respond to your inquiries.
• To ensure the safety of all participants during our tours, which may include using relevant health information you provide.
• To improve our services, website, and customer experience.
• With your consent, to send you promotional information about our new tours and special offers.

3. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Access to your personal data is restricted to authorized employees who need it to perform their jobs, and our systems are maintained to ensure data security.

4. Sharing and Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following cases:

• To trusted third parties who assist us in operating our business (e.g., booking system providers), so long as those parties agree to keep this information confidential.
• When required by law or requested by public authorities such as courts or police.
• To protect the rights, property, or safety of our company, our customers, or others.

5. Use of Cookies and Analytics

Our website uses "cookies" to enhance your browsing experience. We also use Google Analytics, an access analysis tool by Google, which uses cookies to collect anonymous traffic data. This data is not used to personally identify you. You can refuse the collection of this data by disabling cookies in your browser settings. We are not responsible for any damages resulting from the use of Google Analytics services.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal information that we hold. If you wish to exercise these rights, please contact us.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us using the information on our Contact page .