Frequently Asked Questions

We accept reservations through the online booking form on our website or by phone.

Please book by the day before your desired tour date if possible. Same-day bookings may not be available due to preparation requirements.

We ask for payment in cash on-site.

We apologize, but credit cards are not accepted. (This excludes cases where advance payment is made through our Japanese booking page).

Changing the date is possible depending on availability. Please note that if the number of participants decreases, a cancellation fee will be applied according to our policy based on when you notify us. Please contact us by phone as soon as possible if you need to make changes.

For cancellations made at the customer's convenience, the following fees will apply:

For groups of 1-9 people:
8 or more days before: Free
7 to 3 days before: 30%
2 days before: 50%
1 day before: 80%
On the day of the tour: 100%

For groups of 10 or more people:
31 or more days before: Free
30 to 16 days before: 30%
15 to 8 days before: 50%
7 days before to the day of the tour: 100%

*This cancellation policy also applies to the reduced number of participants if your group size decreases.
*Arriving late for the meeting time will be treated as a same-day cancellation.
*For no-shows without any contact, the cancellation fee will be 100% of the tour price.

Please bring a swimsuit or clothes that can get wet, and a towel. All necessary equipment for the tour (wetsuit, shoes, etc.) is included in the fee.

Our guides will decide which to use based on the air and water temperature of the day. Generally, we use drysuits, which keep your body dry, during cooler seasons like spring and autumn. In the warmer summer months, we use wetsuits, which are easier to move in.

For a wetsuit: Please wear a swimsuit or underwear that can get wet.
For a drysuit: Please wear long-sleeved, long-legged clothing that is sweat-wicking and easy to move in (like tracksuits or sweatpants). Please avoid stiff fabrics like jeans or cotton clothing.

Yes, you can participate in your own shoes if you wish. However, for safety reasons, they must be sneakers that cover the heel. You cannot participate in footwear that comes off easily, such as Crocs or flip-flops. The tour fee includes rental for special shoes, and the price remains the same even if you use your own.

We recommend removing them if possible, as there is a risk of loss or damage. For contact lens wearers, bringing a disposable pair is a safe option. If you wear glasses, we recommend bringing a glasses strap. If you require prescription goggles, please prepare them yourself.

For safety reasons and to prevent loss or damage, we ask that you refrain from bringing your own cameras, smartphones, or other devices on the tour.

For safety and to prevent loss or damage, we require all participants to remove accessories such as earrings, necklaces, rings, and watches.

Nail art and artificial nails may peel off or get damaged when gripping a paddle. While you can participate at your own discretion, please understand that we cannot compensate for any damage.

It is not required. You can wear underwear that can get wet or a synthetic T-shirt and shorts under the wetsuit instead.

We are sorry, but we do not offer swimsuit rentals.

Yes, for your safety, you must wear the wetsuit (or drysuit), life jacket, helmet, and shoes provided by us.

Yes, we have English-speaking staff available, so international guests can participate with peace of mind.

Yes, our guides will take photos of the tour. The photos will be available for purchase online as digital data.

Yes, there is free parking available at the meeting point.

Yes, we provide changing spaces for everyone at the meeting point for each tour.

We apologize, but we do not have hot showers or lockers with keys. Please manage your luggage and valuables in your own vehicle.

Yes, there are bathing facilities and hot springs near the meeting point of each course. Why not stop by after your tour? (Facility fees are separate. We do not offer discount tickets.)

Please use the restrooms at the meeting point before the tour begins. There are no restroom facilities on the course once the tour starts. It will be a "call of nature" situation, so we ask for your cooperation in using the facilities before the meeting time.

Yes, each tour has a specific age requirement. Please check the details page for each tour. Participants under 18 must be accompanied by a guardian.

As long as you are in good health, there is no specific upper age limit. However, if our guide determines that you cannot participate safely based on your health condition on the day, we may have to refuse participation. If you have any concerns, please consult with us in advance when you book.

Yes, you can. We welcome large groups for company trips, group excursions, and more. Please feel free to contact us first.

To ensure your safety, we strictly prohibit participation if you are not feeling well, or are under the influence of alcohol or hungover. If our guide determines on the day that you are not in good health, we may refuse your participation. (In that case, it will be treated as a same-day cancellation.)

This is a personal health matter, and participation is at your own discretion. Please manage your condition appropriately. If you have any concerns, please consult with us beforehand.

We have a range of larger sizes available. If you are concerned, please let us know your height, weight, and shoe size when you book.

Yes, we have small-sized wetsuits, life jackets, helmets, and shoes for children, so you can rest assured.

Yes, tours are held even in the rain. Since it's a water sport, rain does not affect the fun.

Tours are cancelled when our guides determine that it is difficult to conduct the tour safely, such as when the river's water level exceeds our company's safety standards. Your safety is our top priority.

As soon as a decision to cancel is made, we will contact the group representative by phone. If you do not hear from us, the tour will proceed as scheduled.

All our guides are trained in first aid. In the unlikely event of an injury, the guide will provide first aid and promptly contact the relevant parties as needed.

Yes, all tour fees include domestic travel accident insurance.

Yes, absolutely! Most of our guests are first-time rafters. Our experienced guides will give you thorough instructions and will be in the same boat to guide you, so you can participate with confidence.

Yes, that's no problem at all. All participants must wear a high-buoyancy life jacket. Even if you fall into the river, the life jacket will keep you afloat, so you can rest assured.

Don't worry. Rafting is not a sport that requires strenuous exercise. The paddling is a team effort, so the burden on any one person is small. In calm sections of the river, there is also time to enjoy the scenery and swim.

Yes, the age requirements differ depending on the tour course. The " Family Rafting " and " Chubetsu River Rafting " tours are available for children from 4 years old. Please check the details page for each tour for age requirements.

While all outdoor activities have inherent risks, we take thorough safety measures to minimize them. We operate our tours with safety as the top priority, including accompaniment by experienced guides, use of high-quality safety equipment, detailed safety briefings before the tour, and making operational decisions based on the river conditions of the day.

The standard is 7 guests and 1 guide, for a total of 8 people. Depending on the number of participants, you may share the boat with other groups.

Yes, in calm and safe sections of the river, we have time for you to get in the water with your life jacket on to swim or just float along.

No, it is not mandatory. Some tours have spots where you can enjoy jumping from rocks, but it is completely up to you whether you want to try. If you are not comfortable, you do not have to participate, so please don't worry.

When going through intense rapids, it is possible to lose your balance and fall into the river. However, we practice how to handle such situations beforehand, and our guides will rescue you immediately, so please don't worry. Many people find it a thrilling and enjoyable part of the experience.

It is extremely rare for a boat to capsize on a regular tour. We constantly check the river conditions and will cancel or change the course if there is a risk of capsizing due to dangerous water levels.

You can choose based on who you are with and what kind of experience you want. For families with small children, we recommend " Family Rafting ". For first-timers or those who want a casual experience, " Sorachi River Rafting " is a good choice. If you are looking for a more thrilling experience, we suggest " Mukawa River Rafting ". Please refer to the details page for each tour.

Yes, of course! Many of our participants are trying canyoning for the first time. Before the tour, our guides will carefully explain how to slide and walk safely, so anyone can participate with confidence.

Yes, you can. You will be required to wear a life jacket, so your body will float naturally even if you are not a strong swimmer. In deep areas, our guides will provide full support, so please don't worry.

No special level of fitness is required. Some courses may involve walking a bit of a distance or climbing over rocks, but the courses are designed so that anyone in good health can enjoy them. Please participate at your own pace.

Yes, you can. Jumps into waterfall pools are all optional. Our guides will show you a safe detour, so you don't have to jump if you don't want to. Please enjoy the tour by valuing your own desire to "give it a try."

Yes, there are. " Tonashibetsu Canyoning " is for elementary school students and older, while " Wild Canyoning " is for junior high school students and older. Please check the respective tour pages for details.

No, they are not mandatory. All jumps and slides are optional. If you don't want to try, our guides will show you a safe detour, so please don't worry.

The water in Hokkaido's streams is cool even in summer, but you will wear a thick, highly insulating wetsuit during the tour, so you will hardly feel the cold. In fact, it should feel pleasant on your active body.

While shower climbing involves "climbing up a stream (ascending)," canyoning is an activity where you "go down a stream." Because you are descending, you can enjoy more dynamic water play, such as sliding down natural waterslides and jumping into waterfall pools.

While there are inherent risks in any activity in untouched nature, we take thorough safety measures to minimize them. An experienced guide will always accompany you, make appropriate decisions based on weather and water levels, and ensure your safety with comprehensive safety equipment.

You will be required to wear a special wetsuit to protect your body and provide insulation, a life jacket for buoyancy, a helmet to protect your head, and special non-slip shoes. All of this equipment is included in the tour fee.

Yes, it's no problem at all for beginners. The boards we use are wide and very stable, so you can enjoy it with confidence. Before the tour, our guides will give you a thorough lesson on everything from how to use the paddle to how to get on the board.

Don't worry. You can start by paddling while sitting or kneeling, and then try standing up at your own pace when you get used to it. You can fully enjoy exploring the lake even while seated.

Yes, you can. You will be required to wear a life jacket for safety, so your body will float naturally even if you fall in the water. Our guides will be nearby to support you, so please don't worry.

Yes, you can. SUP is an activity you can enjoy at your own pace, so no strenuous exercise is required. Even if you are not confident in your physical fitness, you can casually enjoy a walk on the water. If you get tired, you can sit or lie down on the board to rest.

You might lose your balance and fall in while you're getting used to standing, but that's part of the fun of SUP. It's safe because you're wearing a life jacket, and a leash connects you to the board so it won't float away. Our guides will teach you an easy way to get back on.

No, not at all. You can enjoy it in any style you like: standing, kneeling, sitting cross-legged, or even lying down on the board and looking at the sky.

We recommend a swimsuit or a synthetic T-shirt and shorts that can get wet. Your feet will be in the water, so please wear footwear that can get wet. Even if you don't fall in, water may drip from the paddle or you may get wet when getting on and off the board. On days with low air or water temperatures, we will provide a wetsuit.

" Lake Nokanan " is a hidden gem where you can enjoy a quieter, more private atmosphere. On the other hand, " Lake Kanayama " is vast and offers stunning 360-degree panoramic views. Both are calm lakes suitable for beginners, so please choose according to your preference.

If strong winds or bad weather are expected that would make it unsafe to conduct the tour, we may cancel or reschedule. We prioritize your safety and will contact you promptly if the tour is cancelled.

Yes, absolutely! Our experienced guides will carefully teach you everything from how to use the equipment and bait the hook to fishing tips, so even beginners and children can enjoy it with confidence.

Yes, you can come empty-handed. The tour fee includes a complete set of smelt fishing equipment, including a fishing rod, tackle, bait, chair, and tent.

The tent protects you from wind and snow, so it's more comfortable than being outside. However, it can get very cold on the ice, so please wear warm, separate top and bottom layers like ski wear. Warm, insulated footwear like snow boots is also essential.

Yes, that's the highlight of the tour! Our guide will fry the smelt you catch into tempura on the spot. The taste of fresh, self-caught smelt is exceptional.

The Sapporo (Barato River) tour is operated by Flying Dolphins, while the Furano (Lake Kanayama) tour is run by our winter-specialty brand, "White Koala." The Sapporo tour, which you can find here , is attractive for its easy access from the city. The Furano tour is characterized by the experience of being surrounded by magnificent nature.

The [Ski Set] includes three items: "skis, boots, and poles." The [Snowboard Set] includes two items: "board and boots."

Yes, you can. In addition to a full set of wear (jacket and pants), you can also rent individual items like goggles, gloves, hats, and helmets.

Please don't worry. We will prepare equipment that fits you based on the height and shoe size you provide when booking. If the size doesn't fit, we can exchange it if we have stock available.

We offer a convenient delivery service that brings your rental items to your specified location, such as your accommodation in Furano city. At that time, please allow 15-20 minutes for us to fit your boots and select the best equipment for you.

Yes, please rest assured. Although the models are from the previous season, our expert staff constantly maintains them and manages their quality to ensure they are safe to use. This allows us to offer them at a reasonable price.

No, it's very easy. Snowshoes are like Western-style "kanjiki" (snowshoes), and no special skills are required. Our guides will teach you the knack of walking, and you'll soon be able to experience the joy of walking on fluffy snow.

Please wear waterproof and warm clothing like ski wear, and footwear that prevents snow from getting in, such as snow boots or warm trekking shoes.

Ski wear is most desirable, but if you don't have it, a waterproof and warm jacket and pants can be substituted. You may sweat while walking on the snow, so we recommend layering to make it easy to adjust your body temperature.