Please read these Terms of Service ("Terms") carefully before using our services. By booking a tour with Flying Dolphins Adventure Service ("we," "us," or "our"), you agree to be bound by these Terms.

1. Cancellation Policy

If you need to cancel your reservation, the following fees will apply based on the group size and when you notify us. Cancellation fees also apply to a decrease in the number of participants. We do not provide refunds for late arrivals.

For Individuals and Groups of Up to 9 People

• 8 or more days prior to the tour: No charge.
• 2 to 7 days prior to the tour: 30% of the tour fee.
• The day before the tour: 50% of the tour fee.
• On the day of the tour or no-show: 100% of the tour fee.

For Groups of 10 or More People

• 31 or more days prior to the tour: No charge.
• 11 to 30 days prior to the tour: 20% of the tour fee.
• 3 to 10 days prior to the tour: 30% of the tour fee.
• The day before or two days prior: 50% of the tour fee.
• On the day of the tour or no-show: 100% of the tour fee.

2. Pricing and Payment

• Currency: All prices are listed in Japanese Yen (JPY) and all payments must be made in Japanese Yen. Prices include consumption tax.
• Payment Methods:
  • On-site Payment: Please note that we accept CASH ONLY at our facility on the day of the tour.
  • Credit Card Payments: Credit cards can only be used for advance payments made through specific Online Travel Agencies (OTA) or booking websites. Credit cards are not accepted for payments made on-site.

3. Participant Requirements

• Health: All participants must be in good physical health. We reserve the right to refuse participation to anyone we believe is not fit for the activity, for your safety and the safety of the group.
• Alcohol/Drugs: Participation under the influence of alcohol or drugs is strictly prohibited. No refunds will be given if participation is denied for this reason.
• Age Restrictions: Participants under 18 years of age must be accompanied by a parent or guardian. Please check the specific age requirements for each tour.
• Instructions: You must follow the instructions of our guides at all times. Failure to do so may result in your removal from the tour without a refund.

4. Assumption of Risk and Liability

Outdoor activities such as rafting involve inherent risks, including but not limited to, physical injury, equipment damage, and unforeseen natural events. By participating, you acknowledge and voluntarily accept these risks. While we prioritize safety and take all reasonable precautions, Flying Dolphins Adventure Service is not liable for accidents or losses that are not a direct result of our gross negligence.

5. Changes or Cancellations by Us

We reserve the right to change or cancel tours due to unsafe weather, dangerous river conditions, or other circumstances beyond our control. Your safety is our top priority. In such cases, we will offer a full refund or an alternative tour date. We are not responsible for any other expenses you may have incurred, such as travel or accommodation costs.

6. Photography and Media

For safety reasons, personal cameras and smartphones are not permitted on the tour. Our staff take photos during the tour. These photos may be used by us for promotional purposes (e.g., on our website or social media). If you do not wish for your image to be used, please inform our staff before the tour begins.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Japan. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Japan.

8. Contact Us

If you have any questions about these Terms, please contact us via our Contact page .